If you are unhappy about a response you have received from an informal complaint and wish to progress to a formal accommodation complaint, please complete all sections of this form. Before completing the form, we recommend you read our complaints procedure which is available at www.ncl.ac.uk/media/wwwnclacuk/accommodation/files/ccc-procedure.pdf If you require this form in a different format, a pdf version is available for you to print, complete and return at www.ncl.ac.uk/media/wwwnclacuk/accommodation/files/complaints-form.pdf
Please provide as much information as possible
This can be found on your University SmartCard or Accommodation Contract
If this complaint is being made on behalf of one or more customers, please provide details of all other complainants. This should include the name and student ID (where applicable). We will usually correspond with the nominated person who is detailed above
Please attach any correspondence you wish to support your complaint
(By entering your name, this is assumed to be an electronic signature)
The information you have provided will be used by Accommodation Services to allow them to investigate your complaint. We are required to obtain your consent for relevant members of staff to view any personal data you may provide in connection with your complaint and by signing this form, you are giving permission for all relevant staff to have access to your documentation. This information will be retained for a maximum of two years.