Accommodation Services - Complaints Form

If you are unhappy about a response you have received from an informal complaint and wish to progress to a formal accommodation complaint, please complete all sections of this form. Before completing the form, we recommend you read our complaints procedure which is available at www.ncl.ac.uk/media/wwwnclacuk/accommodation/files/ccc-procedure.pdf

If you require this form in a different format, a pdf version is available for you to print, complete and return at www.ncl.ac.uk/media/wwwnclacuk/accommodation/files/complaints-form.pdf

1. ABOUT YOU:

Please provide as much information as possible
Name: * Title First Last Suffix
Student ID/Customer Number: *

This can be found on your University SmartCard or Accommodation Contract
Address: *
Street Address Address Line 2 City State / Province / Region Postal / Zip Code Country
Email:
Contact Telephone Number:
Additional Complainants:

If this complaint is being made on behalf of one or more customers, please provide details of all other complainants. This should include the name and student ID (where applicable). We will usually correspond with the nominated person who is detailed above
2. ABOUT YOUR COMPLAINT:
(a) Please tell us about your complaint, including dates of events where appropriate. It would be helpful if you would include the names of all people involved *
(b) Please explain what steps you have taken to resolve this complaint informally and attach copies of any correspondence below *
Attachment for section (b)

Please attach any correspondence you wish to support your complaint
(c) Please explain why you are not satisfied with the response you have received at the informal stage *
3. RESOLUTION:
Please indicate, without prejudice, how you feel we could resolve your complaint *
4. DECLARATION:
I declare that the information given in this form is true *

(By entering your name, this is assumed to be an electronic signature)
NOTES:

NOTES: If your complaint relates to the service or treatment you have received from a School or Service outside of Accommodation Services, please refer to the University's Student Complaints Procedure available at www.ncl.ac.uk/students/progress/Regulations/SPS/complaints So that we can investigate your complaint fully, any member of staff mentioned in the complaint will be made aware of the issues you have raised and will have an opportunity to respond Newcastle University accommodation complies with the regulations set out by the Student Accommodation Code, an approved code of practice for accommodation managed and/controlled by Higher Education establishments. For more information regarding the Code of Practice visit www.thesac.org.uk
Data Protection Statement

The information you have provided will be used by Accommodation Services to allow them to investigate your complaint. We are required to obtain your consent for relevant members of staff to view any personal data you may provide in connection with your complaint and by signing this form, you are giving permission for all relevant staff to have access to your documentation. This information will be retained for a maximum of two years.

Accommodation Services - Complaints Form

Accommodation Services - Complaints Form

1. ABOUT YOU:

2. ABOUT YOUR COMPLAINT:

3. RESOLUTION:

4. DECLARATION:

Data Protection Statement